Shipping policy

1. Where we ship

At this time, Cinny Sun Co ships within Australia only. We hope to offer international shipping in future — sign up to our newsletter to be notified when it opens up.

2. Order processing

Orders are generally processed and dispatched within 1-4 business days of payment being confirmed, excluding weekends and public holidays. During busy periods (such as sales or the lead-up to summer), processing may take a little longer — we'll let you know if there's a delay.

3. Delivery timeframes

Estimated delivery times from dispatch:

Area	Estimated delivery
Metro areas (NSW, VIC, QLD, SA, ACT)	3-6 business days
Regional areas	5-9 business days
WA, NT, TAS	6-11 business days

These are estimates only and not guaranteed — actual delivery times depend on our shipping carrier.

4. Shipping costs

Shipping costs are calculated at checkout based on your delivery address and order size. [We offer free shipping on orders over $100.]

5. Order tracking

Once your order is dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel's journey.

6. Delivery address

Please double-check your delivery address at checkout — we're not able to redirect parcels once dispatched, and re-delivery due to an incorrect address may incur additional shipping costs.

7. Lost or delayed parcels

If your order hasn't arrived within the estimated timeframe, contact us at cinnysunco@gmail.com with your order number and we'll follow it up with the carrier on your behalf.

8. PO boxes and parcel lockers

We can generally ship to PO boxes and parcel lockers, subject to size restrictions from our carrier.