Refund policy
We want you and your little adventurer to love your Cinny Sun Co purchase. Here's how returns and refunds work.
1. Change of mind returns
If you've changed your mind, you can return most items within 30 days of delivery for a refund or exchange, provided the item is:
- unused and unworn
- in its original condition, with tags attached
- in its original packaging
Return shipping costs for change-of-mind returns are the customer's responsibility, unless the item is faulty or not as described.
2. Hygiene items
For hygiene reasons, swimwear items can only be returned for change of mind if the hygiene liner/seal is unused and intact, and the item is otherwise unworn.
3. Faulty or not-as-described items
Under the Australian Consumer Law, you're entitled to a repair, replacement or refund if a product is faulty, not fit for purpose, or significantly different from its description — regardless of the 30-day window above. Please contact us as soon as you notice an issue.
4. How to start a return
Email cinnysunco@gmail.com with your order number and the reason for return. We'll confirm the return and provide instructions for sending the item back.
5. Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method, generally within 5–10 business days, though your bank or card provider may take longer to reflect it.
6. Exchanges
If you'd like a different size, colour or print, let us know when you contact us — we're happy to arrange an exchange where stock is available, subject to the same conditions above.
7. Sale items
Items purchased on sale or with a discount code are eligible for change-of-mind return under the same conditions, unless stated otherwise at the time of purchase.
8. Questions
Contact us at cinnysunco@gmail.com — we're a small, family-run business and happy to help sort out any issue.